The Centre for Commercial Law Studies (CCLS), Queen Mary, University of London invited the iLINC Network Partner to join the first Best Practice Sharing Event in London on 8-9 May 2014. Patrick Cahill from qlegal gave an overview of service delivery models. Furthermore the iLINC partner discussed about the client perspective-what do customers want? iLINC going forward was another big topic. The iLINC core and active network partner gave specific input for the work packages and provided general feedback and ideas for Best Practice Sharing Event 2.